Need to return or exchange something? It's easy! Our goal is 100% customer satisfaction.
Returns and exchanges, along wit a copy of the invoice and the reason for the return or what is to be exchanged, may be sent to:
Just for Ponies
Attn: Returns Processing
4048 Wilkinson Rd
Havre de Grace, MD 21078
Please make sure that the items you're returning are in new condition with tags and original packaging. Try your new pony clothing on over a clean sheet and keep hairs, shavings and dirt off of the item in case it needs to be returned.For saddles, please read our Saddle Return Policy below.
We regret that custom order items such as sheets, blankets, or bags in custom colors or items that are monogrammed, are not returnable.
Returns within 30 days of receiving your order will have their credit card or Paypal account credited, otherwise store credit may be issued. Shipping charges are only refunded if the return is due to our error.
Saddle Return Policy
Please keep the original box and packing material your saddle came in. Extreme care must be taken in trying the saddle so that you do not damage or blemish it.
Full credit can only be given if the saddle shows no sign of wear, scratches or marks. Stirrup leathers must be wrapped with soft material or saran wrap so that the leathers don't rub or discolor the flaps. A clean full saddle pad must be put on under the saddle to protect the sweat flaps and panels. No marks must be left on the billet straps from girthing up. Please do not use any leather care on the saddle prior to making sure it fits you and your pony. If leather care has been applied, the saddle is non-returnable.
If you wish to return the saddle, please do so within 3 weeks and pack the saddle in the original packing and carton. Shipping charges are non-refundable. Please insure the saddle for the full value. If a returned saddle shows any surface wear or damage, regrettably, a 35% restocking fee will be applied.